We like simplicity so we have tried to keep our return policy as straightforward as possible. Upon receiving an order, you have 15 days from delivery to request a return by visiting our Returns Center (please see the 3 exceptions to our return policy below).
During the returns process you will be provided a return label to return your items. The cost of this label will be presented during the returns process and will be deducted from your total refund.
Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.
If you’d like, you can also send your purchases back using the provider of your choice. If you choose to do this, please complete the return registration online, however do not print a return shipping label. If you are using your own shipping provider to send a purchase back to us, please ship to:
HORNE - RETURNS
118 N Water St
Lancaster, PA 17603
Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s) less the PrePaid label cost. Shipping fees paid by the customer are not refundable.
Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page, any outlet items or any items that are custom order.
International Returns: We are unable to accept returns on any Canadian orders due to customs, shipping and duty fees. All orders shipped to Canada or other international destinations are final sale.
In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section above.
Note: a request to return items totaling more than $5,000 may incur restocking fees.