General

How do I get in touch with you?

We can be reached by phone at 877-404-6763, Monday through Friday, 9:00am - 5:30pm EST. And yes, you will be able to speak to an actual human being! 

Alternatively, you can email us any time at: info@shopHORNE.com. We work very hard to reply to all emails as quickly as possible.

Do you Offer a Price Guarantee?

At HORNE, you can shop with confidence that you are receiving the best prices and service possible. If you find a lower delivered price of any item we sell, we will gladly match that price. The delivered price is the total price of the order from an authorized US retailer delivered to your door—this includes product cost, tax, shipping and any handling fees. While this offer does not apply to items on sale or special promotions, we will still consider each of these occurrences on a case-by-case basis. This offer is valid for up to 7 days after your purchase date. Please contact us to request a price match.

Returns

What is your return policy?

We like simplicity so we have tried to keep our return policy as straightforward as possible.  Upon receiving an order, you have 15 days from delivery to request a return by visiting our Returns Center (please see the 3 exceptions to our return policy below).  

During the returns process you will be provided a return label to return your items. The cost of this label will be presented during the returns process and will be deducted from your total refund.

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

If you’d like, you can also send your purchases back using the provider of your choice. If you choose to do this, please complete the return registration online, however do not print a return shipping label. If you are using your own shipping provider to send a purchase back to us, please ship to:

HORNE - RETURNS
118 N Water St
Suite 105
Lancaster, PA 17603

Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s) less the PrePaid label cost.  Shipping fees paid by the customer are not refundable.  

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page, any outlet items or any items that are custom order.  

In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section above.

How do I Request a Return?

Within 15 days of receiving your order, please visit our Returns Center to begin your return.

Here you will select the item(s) that you wish to return or exchange and why. Special Order Items or Outlet items are not accepted for return or exchange.

Once you have completed the return registration, our team will review the return.  Once approved, you will be given the opportunity to print a UPS return shipping label. The return shipping fee will be presented while processing your return and will be deducted from your total returned amount. If you choose to print and use this label, please apply the label and drop off the package at your nearest UPS facility.

Items will only be exchanged or returned if the items are in new and uninstalled condition with all original materials.

If you’d like, you can also send your purchases back using the provider of your choice. If you choose to do this, please complete the return registration online, however do not print a return shipping label. If you are using your own shipping provider to send a purchase back to us, please ship to:

HORNE - RETURNS
118 N Water St
Suite 105
Lancaster, PA 17603

In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section above.

Shipping

Do you Offer Free Shipping?

Most orders over $75 will qualify for free shipping within the contiguous US!  Items over $75 can ship with either USPS, FedEx, UPS or Freight.  Certain larger items may require an additional freight charge and may not qualify for free shipping.  Some items have a manufacturer-required shipping charge that may be added to your order.

When will my order ship?

The lead time for each item is displayed on the product page under availability and in your confirmation email. Most of our items ship in 1-5 days. In an effort to provide the best service possible, we ship items as soon as they are available (no extra shipping charges to you). As a result, your order may arrive in multiple shipments.

Please Note: After items have been dispatched we are unable to change the delivery address.

After your order ships, transit time depends on the destination and the selected shipping speed.  Within the continental United States, Free shipping times vary from 3-10 business days and standard Ground shipping takes 1-6 business days.  If you need something expedited, we also offer 3-Day, 2-Day and Overnight shipping on most of our items.  Selecting a faster shipping method will not change the lead time (see “When Will My Order Ship?”), but will speed up the shipping process. We ask that you please inspect all shipments within 5 days of arriving to make sure there is no damage. All damage must be reported to HORNE within 5 business days.

How do you ship?

Typically orders ship with FedEx or UPS. Most orders over $75 qualify for free shipping within the Contiguous US and may be sent USPS. Larger pieces and more delicate items often ship with one of our freight partners. Please see our freight shipping policies for procedures on accepting freight shipments.

Some designers and manufacturers require a mandated shipping fee which will be reflected in your cart as a freight charge when purchasing the product.

What if I Need to Change My Order?

If you want to cancel or change your order please email or call us as soon as possible: info@shophorne.com or 877-404-6763.  We will make every effort to accommodate your request.

What if My Order Arrives Damaged?

It is very important you inspect your order upon arrival. In the very rare situation where your order would arrive damaged, HORNE will replace the item or, in the event a replacement is not available, issue a full refund.  We do kindly ask that you inspect all shipments with 5 business days of arriving.  All damages must be reported to HORNE within 5 business days in order to qualify for a refund or replacement: info@shopHORNE.com.  If an item is found damaged, please retain all packaging until our shipper can collect the items. Certain items ship freight and it is required that any damage to the actual item or to the packaging for the item be clearly notated on the delivery slip. Please thoroughly inspect all freight shipments upon arrival and before sifgning the delivery slip.

Freight Shipments

Shortly after a freight shipment is dispatched, our freight partner will contact you to arrange a delivery window. Upon arrival, please thoroughly inspect the entire shipment and make a note on the delivery slip of any visible damage to the exterior packaging.   Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip.

Our freight shipping includes delivery inside the closest covered threshold and does not include: "white glove" service, delivery to any floors other than the ground floor or assembly. If you require these additional services, please let us know and we will be happy to accommodate in any way we can and would be glad to provide you with a quote for the services you require.

Do you Offer International Shipping?

HORNE has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from HORNE. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.