What is your return policy?

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We like simplicity so we have tried to keep our return policy as straightforward as possible.  Upon receiving an order, you have 15 days from delivery to request a return authorization number (RMA#) by emailing returns@shophorne.com or calling 877-404-6763. 

Once you receive your RMA#, all returns must be received within 14 days of receiving your RMA#.  If your return is received after 14 days and before 30 days, it will be assessed a 30% restocking fees.  Returns received more than 30 days after receiving your RMA# will not be accepted.

Please do not return any goods without first obtaining an RMA# as the return address is dependent on which items are being returned.  Return shipping is your responsibility.  Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s).  Shipping fees paid by the customer are not refundable.  

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Items” on the product page under the availability tab, any outlet items or any items that are custom order.  

Our main warehouse address is listed below but please always request RMA# before sending returns:

118 North Water St

Suites 105/104

Lancaster, PA 17603

In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section above.