How do I request a return?
Within 15 days of receiving your order, send an email to returns@shopHORNE.com and include your order number and the item(s) you wish to return. We will promptly reply with a return merchandise authorization number (RMA#) and further instructions—including an address to which you should send the item. Please note we ship from different warehouses so we kindly ask that you do not return any merchandise without first requesting an RMA#.
All returns must be received within 14 days of receiving your RMA#. If your return is received after 14 days and before 30 days, it will be assessed a 30% restocking fees. Returns received more than 30 days after receiving your RMA# will not be accepted.
In the rare event that your order arrives damaged, please reference "What if my Order Arrives Damaged" section above.