Shortly after a freight shipment is dispatched, our freight partner will contact you to arrange a delivery window. Upon arrival, please thoroughly inspect the entire shipment and make a note on the delivery slip of any visible damage to the exterior packaging. Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip. Our freight shipping includes delivery inside the closest covered threshold and does not include: "white glove" service, delivery to any floors other than the ground floor, or furniture assembly. If you require these additional services, please let us know and we will be happy to accommodate in any way we can and would be glad to provide you with a quote for the services you require.