We like simplicity so we have tried to keep our return policy as straightforward as possible. Upon receiving an order, you have 15 days from delivery to request a return authorization number (RMA#) by emailing email@example.com or calling 877-404-6763. Once you receive your RMA#, you have 7 days to ship the item back to HORNE. Please do not return any goods without first obtaining an RMA# as the return address is dependent on which items are being returned. Return shipping is your responsibility. Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable. Two exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Items” on the product page under the availability tab or any outlet items.