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HORNE - An Online Boutique
Please note that HORNE is an online boutique only. The address listed on our site is only our shipping & receiving address.
What's this I hear about FREE SHIPPING on orders over $125?
We love free shipping, you love free shipping - let's make everyone happy! All orders over $125 will qualify for free ground shipping via FedEx within the contiguous US (excluding Hawaii and Alaska). If you need expedited shipping for your order, please contact us at info@shophorne.com or 877-404-6763.
What is your 110% low price guarantee / price match?
HORNE wants you to buy from us confident you are receiving the best prices and service possible. If you find a lower Delivered price of any item we sell we will gladly refund 110% of the difference. The Delivered price is the total price of the order delivered to your door including product cost, tax, shipping and any handling fees. While this offer does not apply to items on sale or special promotion we will consider each of these occurrences on a case-by-case basis. This offer is valid for up to 7 days after your purchase date. Please
contact us to request a price match.
Terms and Conditions:
- Please be prepared to offer us a valid url for price comparison.
- Include the Delivered cost when contacting us - product cost + any options + shipping & handling + tax.
- The product must be identical, in brand new condition and with original packaging. Unfortunately we cannot price match any returned items, refurbished or remanufactured items or knock-offs.
- Auction sites are not a valid source for price matching.
- Pricing for certain brands with universal pricing policies can only be matched, not beaten by 10% of the difference.
How can I reach you if I need immediate attention?
We are always here to help in any way we can. Emails are answered 24hrs/day, 7 days a week and we promise to be very quick about getting back to you. We are also available by telephone Monday to Friday 10am - 6pm EST. info@shophorne.com & toll free: 877-404-6763.
When will my order ship?
Most orders are shipped within 24-48 hours. Products with lead times will have estimated ship dates clearly listed on the product page (in business days or overall weeks). If you need expedited shipping, please contact us directly to make arrangements: info@shophorne.com. Unless specified otherwise, HORNE will ship items from your order as they become available.
When will my order arrive/Do you require Signatures upon arrival?
Total transit time depends on the destination, shipping method chosen and time of year. Once your order has shipped, we provide all customers with a tracking number to follow the progress of their package (except some international shipments that use USPS). This will also give you an estimated arrival date. We require signatures for all orders over $800 and at the request of the customer. Otherwise delivery is at the discretion of the FedEx driver. If you would like to have your Signature Required, please email us: info@shophorne.com
Do you offer expedited shipping service?
Yes. If you need something sooner and your order does not qualify for free shipping you are able to select FedEx 3-Day shipping during checkout. When your order qualifies for free shipping, you will need to contact a HORNE representative to arrange for expedited shipping: info@shophorne.com or 877-404-6763. All orders that require expedited shipping need to be placed no later than 12:00pm EST in order to be processed the same day. Expedited shipping options are limited on international orders.
How are shipping costs calculated?
All shipping costs are determined by weight, destination and speed of shipping. Orders over $125 qualify for free shipping (contiguous US only) via FedEx Ground.
Do you ship internationally?
Yes. HORNE is happy to ship worldwide. Please note shipping fees quoted during checkout are just estimates. A HORNE representative will contact you if actual shipping charges are greater. No items will be shipped until the customer has been notified of and agrees to these additional charges. Please note, unless otherwise requested, HORNE reserves the right to substitute a UPS shipping service for the equivalent FedEx service at their discretion. All duties and taxes are the responsibility of the buyer. All international packages are subject to customs delay, so plan accordingly. If for any reason you refuse delivery or do not respond to a delivery notice, your credit card may be charged for the full amount of the transaction. International customers are responsible for shipping costs as well as duties on all returned items. Please contact us directly if you have any additional questions about international shipments: info@shophorne.com.
Can I ship to a different location other than my billing address?
Yes. HORNE will gladly ship your order to any US address you specify if different than your billing address. International orders must be shipped to the billing address associated with your credit card. Please note that HORNE cannot ship to PO or APO boxes.
What is your return policy?
We hope you will absolutely fall in love with everything you purchase from HORNE. If for any reason, however, you are not completely satisfied with your order we will gladly accept returns within 14 days of unused and uninstalled items in original packaging for exchange or refund. Some of our products are offered with free shipping, so please be aware that our actual outbound shipping costs will be deducted from your return amount for these orders. A Return Authorization Number (RMA#) must be requested within 14 days of receipt of your order and the return must be dispatched within 7 days from the date you receive your RMA#. Any order that is labeled as a 'Special Order' on the product page is a final sale and cannot be returned, exchanged or canceled except in the case of damaged or defective goods. Return shipping is the responsibility of the buyer. All discounted items are final sales and cannot be returned or exchanged except in the event of damaged or defective goods.
To obtain an RMA# please contact HORNE customer service - info@shophorne.com or (877) 404-6763. Please reference your order number and full name when contacting us for an RMA#. Please do not return any items to HORNE before receiving an RMA#.
After getting your RMA# please return items in original and unused condition with sufficient packing materials within 7 days (orders received after 7 days may be accessed a re-stocking fee). Please be mindful that you are responsible for getting the item(s) to HORNE in good condition - so be careful with its packaging. Please insure the package for the full value of the goods and retain tracking information as HORNE is not responsible for lost or damaged items.
Please address your return to:
HORNE, Returns
RMA# XXX
1002 Patriot Parkway
Reading, PA 19605
Upon receipt of the shipment we will notify you to confirm your exchange or refund.
What do I do in the event of damaged, defective or lost goods?
Please inspect your purchase as soon as it arrives. In the unlikely event of damaged, defective or lost merchandise please contact HORNE immediately (within 2 business days of the receipt of your package). We will arrange to have the merchandise picked up. Additionally, a replacement will be shipped to you as soon as possible. In the event we are unable to replace a damaged item, your money will be refunded promptly or a different item can be sent.
Do I need to create an account to purchase items from HORNE?
No. Although registering with HORNE allows you to more easily make purchases in the future, skipping steps like filling in shipping and billing address, registration is not required.
What are the benefits of creating an account?
Registered customers can easily view the status of all orders from one convenient user page and information such as billing and shipping addresses is stored for future use. (HORNE never stores credit card information).
What if I forget my password?
In the event of a forgotten password either send us an email at password@shophorne.com or click the "forgot password" button on the login page. Shortly thereafter we will email you with further instructions.
Do you collect tax?
For all orders shipped to Pennsylvania we collect PA sales tax (6%). Residents from other states are not charged sales tax but are responsible for complying with local and state laws.
What methods of payment do you accept?
We accept MaterCard, Visa, Discover and American Express.
How do I place a custom/special order?
Some specialty items are only available as a custom/special order. We are always happy to place special orders on your behalf. All special orders are clearly labeled as such on the product page. Lead times for these items can also be found on the product page. All special orders are final and cannot be exchanged or returned except in the event of damaged or defective goods.
What does it mean if an item has a lead time greater than 24-48 hours?
HORNE makes every effort to keep all products in stock. That being said, occasionally an item will have a lead time greater than 24-48 hours. The estimated shipping lead time is listed on the product page under 'Availability:' in business days or overall weeks. When purchasing an item with a lead time, your credit card will be charged at the time of purchase.
Do you offer gift-wrapping?
Yes. Products that we are able to gift-wrap will have a drop-down option for gift wrapping on the product page. Gift wrapping costs $5 per item. Our signature white linen wrapping paper with hand-tied ribbon is used for all gift wrapping. A gift receipt will also be included in your order when gift wrapping is selected. During checkout you will also have the option to add a gift-message to include with your order.
Do you send a confirmation e-mail after purchasing?
Yes, two actually. The first confirming your purchase and the second containing your FedEx tracking number once your order has shipped.
Can I make a purchase without using my credit card online?
Of course. We are more than happy to accept orders over the phone (877-404-6763), through email (info@shophorne.com) or through regular post. Please include a list of the items you wish to purchase, your billing and shipping address, name, phone number and how you would prefer to be contacted. A HORNE representative will then contact you via telephone to collect your credit card information. For your security, please do not send credit card information via email.
What if I want to cancel or change my order after it has been placed?
If you want to cancel or change your order please email or call us as soon as possible: info@shophorne.com or 877-404-6763. If your order has not yet shipped we will be happy to make any changes or cancel your order. In the event your order has already shipped, we gladly accept returns within 14 days. Once your order has been canceled we will send you a confirmation email.
What is your privacy policy?
HORNE respects your privacy and as such will never give away, sell, loan or trade any personal information you provide while shopping with us. We only use your information for the task it was intended - processing orders and shipping packages.
What are you doing to protect my credit card information?
HORNE takes the security of all customer information very seriously. As such, our secure socket layer (SSL) uses the latest and safest industry-standard 256-bit encryption technology. This ensures that your personal information remains completely safe and cannot be read or intercepted as it travels between your browser to our servers and payment processing systems.
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