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HORNE - An Online Boutique
Please note that HORNE is an online boutique only. The address listed on our site is only our shipping & receiving address.
Contacting Us:
Shipping:
Returns:
Ordering:
Privacy:
What's this I hear about FREE SHIPPING on orders over $125?
We love free shipping, you love free shipping - let's make everyone happy! All orders over $125 will qualify for free ground shipping via FedEx within the contiguous US (excluding Hawaii and Alaska). If you need expedited shipping for your order, please contact us at info@shophorne.com or 267-687-8153.
What is your 110% low price guarantee / price match?
HORNE wants you to buy from us confident you are receiving the best prices and service possible. If you find a lower Delivered price of any item we sell we will gladly refund 110% of the difference. The Delivered price is the total price of the order delivered to your door including product cost, tax, shipping and any handling fees. While this offer does not apply to items on sale or special promotion we will consider each of these occurrences on a case-by-case basis. This offer is valid for up to 7 days after your purchase date. Please contact us to request a price match.
Terms and Conditions:
- Please be prepared to offer us a valid url for price comparison.
- Include the Delivered cost when contacting us - product cost + any options + shipping & handling + tax.
- The product must be identical, in brand new condition and with original packaging. Unfortunately we cannot price match any returned items, refurbished or remanufactured items or knock-offs.
- Auction sites are not a valid source for price matching.
- Pricing for certain brands with universal pricing policies can only be matched, not beaten by 10% of the difference.
How can I reach you if I need immediate attention?
We are always here to help in any way we can. Emails are answered 24hrs/day, 7 days a week and we promise to be very quick about getting back to you. We are also available by telephone Monday to Friday 10am - 6pm EST. info@shophorne.com & 267-687-8153.
When will my order ship?
Most orders are shipped within 24-48 hours. Products with lead times will have estimated ship dates clearly listed on the product page (in business days or overall weeks). If you need expedited shipping, please contact us directly to make arrangements. info@shophorne.com
When will my order arrive?
Total transit time depends on the destination, shipping method chosen and time of year. Once your order has shipped, we provide all customers with a tracking number to follow the progress of their package (except some international shipments that use USPS). This will also give you an estimated arrival date.
Do you offer expedited shipping service?
Yes. If you need something sooner, please select an expedited shipping method at checkout. When your order qualifies for free shipping, you will need to contact a HORNE representative to arrange for expedited shipping: info@shophorne.com or 267-687-8153. Currently we offer both 2 day and overnight shipping. All orders that require overnight or 2 day shipping need to be placed no later than 2:00pm EST in order to be processed the same day. Expedited shipping methods are limited on international orders.
How are shipping costs calculated?
All shipping costs are determined by weight, destination and speed of shipping. We are happy to offer the services of FedEx (and USPS for international orders). Orders over $125 qualify for free shipping (contiguous US only) via FedEx Ground. If you have any additional questions about shipping please contact us at: info@shophorne.com.
Do you ship internationally?
Yes. HORNE is happy to ship worldwide. After completion of your order a HORNE representative will contact you if actual shipping charges are greater than those quoted during checkout. When actual shipping charges do exceed those charged during checkout, no items will be shipped until the customer has been notified of and agrees to these additional charges. Please note, unless otherwise requested, HORNE reserves the rite to substitute a UPS shipping service for the equivalent FedEx service at their discretion. All duties and taxes are the responsibility of the buyer and may be billed directly to your credit card. All international packages are subject to customs delay, so plan accordingly. If for any reason you refuse delivery or do not respond to a delivery notice, your credit card may be charged for the full amount of the transaction. International customers are responsible for shipping costs as well as duties on all returned items. Please contact us directly if you have any additional questions about international shipments: info@shophorne.com.
Can I ship to a different location other than my billing address?
Yes. HORNE will gladly ship your order to any address you specify. When filling out the billing and shipping information, you can specify where you would like your order sent, if different from your billing address. Please take note that HORNE cannot ship to PO or APO boxes.
What is your return policy?
We hope you will absolutely fall in love with everything you purchase from HORNE. If for any reason, however, you are not completely satisfied with your order we will gladly accept returns of unused and uninstalled items in original packaging for exchange or refund excluding our shipping and handling charges. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. All returns must be confirmed with us within 15 days of receipt of your order and must be received at our return center within 30 days. Any order that is labeled as a 'Special Order' on the product page is a final sale and cannot be returned, exchanged or canceled except in the case of damaged or defective goods. Return shipping is the responsibility of the buyer. All discounted items are final sales and cannot be returned or exchanged except in the event of damaged or defective goods.
If you wish to return or exchange an item you must first contact customer service (info@shophorne.com or (267) 687-8153) to obtain a Return Merchandise Authorization Number (RMA#). Please reference your order number and full name when contacting us for an RMA#. Please do not return any items to HORNE before receiving an RMA#.
After getting your RMA# please return items in original and unused condition with sufficient packing materials within 15 days (orders received after 15 days may be accessed a re-stocking fee). Please be mindful that you are responsible for getting the item(s) to HORNE in good condition - so be careful with its packaging. Please insure the package for the full value of the goods and retain tracking information as HORNE is not responsible for lost or damaged packages.
Please address your return to:
HORNE, Returns
RMA# XXX
211 South St.
#329
Philadelphia, PA 19147
Upon receipt of the shipment we will notify you to confirm your exchange or refund. If you elect to receive store credit, it never expires. Please reference your RMA# in all communications with HORNE regarding your return.
What do I do in the event of damaged or defective goods?
Please inspect your purchase as soon as it arrives. In the unlikely event of damaged or defective merchandise please contact HORNE immediately (within 2 business days of the receipt of your package). We will arrange to have the merchandise picked up. Additionally, a replacement will be shipped to you immediately. In the event we are unable to replace a damaged item, your money will be refunded promptly or a different item can be sent.
Do I need to create an account to purchase items from HORNE?
No. Although registering with HORNE allows you to more easily make purchases in the future, skipping steps like filling in shipping and billing address, registration is not required.
What are the benefits of creating an account?
Registered customers can easily view the status of all orders from one convenient user page and information such as billing and shipping addresses is stored for future use.
What if I forget my password?
In the event of a forgotten password either send us an email at password@shophorne.com or click the "forgot password" button on the login page. Shortly thereafter we will email you with further instructions.
Do you collect tax?
For all orders shipped to Pennsylvania we collect PA sales tax (6%). Residents from other states are not charged sales tax but are responsible for complying with local and state laws.
What methods of payment do you accept?
We accept MaterCard, Visa, Discover and American Express.
How do I place a custom/special order?
Some specialty items are only available as a custom/special order. We are always happy to place special orders on your behalf. All special orders are clearly labeled as such on the product page. Lead times for these items can also be found on the product page. If you have any questions about special orders please contact a HORNE representative (info@shophorne.com) and they will assist you further. All special orders are final and cannot be exchanged or returned except in the event of damaged or defective goods.
What does it mean if an item has a lead time greater than 24-48 hours?
HORNE makes every effort to keep all products in stock. That being said, occasionally an item will have a lead time greater than 24-48 hours. The estimated shipping lead time is listed on the product page under 'Availability:' in business days or overall weeks. When purchasing an item with a lead time, your credit card will be charged at the time of purchase. If you have any additional questions about product availability, please contact a HORNE representative: info@shophorne.com or (267) 687-8153 M-F 10am-6pm EST.
Do you offer gift-wrapping?
Yes, on almost all of our items. During checkout, simply select gift wrapping and write a gift message in the message box. We will hand write a HORNE letterpress card to go along with your gift. Our signature 100% recycled Kraft wrapping paper with Italian ribbon is used for all gift wrapping. In the event we are unable to wrap your item, we will notify you immediately. A gift receipt will also be included in your order when gift wrapping is selected. ***Please note we include a regular invoice in all orders that are not gift-wrapped. If you do not want an invoice included, please leave a comment in the comment box during checkout.
Do you send a confirmation e-mail after purchasing?
Yes, two actually. The first confirming your purchase and the second containing your FedEx tracking number once your order has shipped (USPS does not typically provide tracking numbers).
Can I make a purchase without using my credit card online?
Of course. We are more than happy to accept orders over the phone (267-687-8153), through email (info@shophorne.com) or through regular post. Please include a list of the items you wish to purchase, your billing and shipping address, name, phone number and how you would prefer to be contacted. A HORNE representative will then contact you via telephone to collect your credit card information.
All post inquiries can be sent to:
HORNE
Attn: Orders
211 South St.
#329
Philadelphia, PA 19147
What if I want to cancel or change my order after it has been placed?
If you want to cancel or change your order please email or call us as soon as possible: info@shophorne.com or 267-687-8153. If your order has not yet been shipped we will be happy to make any changes or cancel your order. In the event your order has already shipped, we gladly accept returns within 15 days. Once your order has been canceled we will send you a confirmation email.
What is your privacy policy?
HORNE respects your privacy and as such will never give away, sell, loan or trade any personal information you provide while shopping with us. We only use your information for the task it was intended - processing orders and shipping packages.
What are you doing to protect my credit card information?
HORNE takes the security of all customer information very seriously. As such, our secure socket layer (SSL) uses the latest and safest industry-standard 256-bit encryption technology. This ensures that your personal information remains completely safe and cannot be read or intercepted as it travels between your browser to our servers and payment processing systems.
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